THE government should introduce a “lemon law” provision into the Consumer Protection Act 1999.
Perak MCA public service and complaints bureau chief Low Guo Nan said many countries had such a provision.
Such laws compensate consumers if products fail to meet standards of quality and performance.
“In some countries, the provision involves automobiles, electronics and furniture.
“It should be introduced in Malaysia whereby a faulty product that could not be fixed within a period of time should be replaced or a refund given, ” he said at a press conference in Ipoh to highlight the plight of KC Lim, 57.
The businessman bought a RM22,000 electric bicycle in September last year but the motor stopped working barely a month later.
Lim sent the bicycle back to the Penang dealer who sold it to him but he has yet to receive the repaired two-wheeler.
“I was told the bicycle was sent to the main branch in Kuala Lumpur.
“The dealer, however, could not tell me when I would get it back.
“I was told there was something wrong with the motherboard, ” Lim said, adding that the bicycle had a four-year warranty.
“I have followed up with the dealer several times but to no avail. Am I supposed to wait forever?” he asked.
Lim said he had lodged a complaint with the Consumer Claims Tribunal and his case was scheduled to be heard on March 18.
“I just want a fair solution. They should either replace the bicycle or give me a full refund, ” he said.