Johor Baru City Council (MBJB) received 13,596 public complaints throughout 2020, of which 98.54% or 13,398 of them were resolved.
Mayor Datuk Adib Azhari Daud said the complaints were mostly related to the upkeep of trees and roads, stray animals or pests, street lights and public cleanliness.
He said the complaints, received through 15 channels such as Facebook, WhatsApp, MBJB’s website, email, local councillors and other mobile applications, included issues unrelated to the council.
“We practice a ‘no wrong door’ policy where we are open to receiving complaints, which fall under the purview of other departments or agencies.
“Last year, 4.77% or 649 complaints received were directed to the relevant agencies such as SWM Environment for waste management as well as Health Ministry, state Department of Environment, Welfare Department and the police, ” he said.
He added that MBJB had signed a memorandum of understanding (MOU) with Public Works Depart-ment (JKR) to ensure that street lights along federal and state roads were always in good condition.
Through this MOU, MBJB would be maintaining the street light system under JKR as a proactive effort to immediately address complaints that may arise from faulty street lights, he said.
“We will implement a street light upgrading project this year, worth RM13.54mil, to instal LED street lights along federal roads under MBJB’s jurisdiction.
“The council expects to instal 3,350 new LED street lights to replace the conventional street lights, ” he said.
Adib Azhari added that in 2020, three projects amounting to RM15.62mil were carried out to supply and instal decorative street lights along Jalan Lingkaran Dalam, Jalan Ismail Sultan and Jalan Lebuh Raya Sultan Iskandar as well as street light cable repairs along federal roads in the city.
Aside from that, he noted that the city recorded 224 cumulative cases of dengue in the seventh week of the year ending Feb 20.
“The figure is the lowest recorded so far compared to the same period in previous years.
“There is currently one new dengue hotspot and nine others which are still active, ” he said.
On Covid-19, he added that the council had carried out 543 sanitisation programmes in January, covering public areas throughout the city such as food courts, bus stations, pedestrian bridges and playgrounds.
He said sanitisation work would be carried out from time to time when needed for public safety.