Telco eases burden of flood victims and affected dealers


Maxis regional sales management (East Coast) head Low Han Ben (left) with Rantau Abang assemblyman Alias Harun (second from right) and YKN east region director Zahimi Mohamad (right) presenting a food box to a flood victim in Kampung Seberang Pintasan, Dungun.

IN continuing its support for the nation during these difficult times, Maxis has undertaken a multi-pronged approach to assist communities affected by the floods.

The telco’s priority has been to ensure that those affected can stay connected and have basic food supplies, as well as help Maxis dealers to bounce back post-floods.

Maxis chief executive Gokhan Ogut said, “Our hearts go out to the families impacted by not just the floods, but also the Covid-19 pandemic. We want to ease their burden as much as possible.

“As a digital enabler, we recognise the critical need for connectivity.

“Rapid service restoration is crucial to help affected individuals and families stay connected, while emergency responders need all the support they can get.”

He added that Maxis would continue to monitor the situation and be on standby to mitigate any possible network disruption and ensure that high-risk areas remained connected.

Over the years, Maxis has implemented mitigation initiatives in high-risk areas based on its experience during previous flood disasters.

These include raising up equipment platforms and providing additional on-site generator sets to sites with potential prolonged power disruptions.

Maxis also conducted network health checks to ensure all sites and generators were in good condition and regularly maintained.

Trained flood response personnel have also utilised Maxis-owned boats to access flooded areas to ensure network restoration works could be undertaken quickly.

The telco has remained in close communication with critical bodies such as the Malaysian Communications and Multimedia Commission (MCMC), Malaysian Meteorological Department and utility power suppliers on power grid status, weather conditions and water levels in affected locations so they would be able to spring into action when needed.

As displaced families caught in remote locations would need food supplies as their incomes were also affected, Maxis distributed 1,000 food boxes in phases in Mentakab, Maran, Indera Mahkota, Temerloh, Pekan, Kuala Lipis, Dungun and Gua Musang.

The distribution was in collaboration with Yayasan Kebajikan Negara (YKN).

Maxis’ contribution of RM500,000 to YKN last month for communities impacted by the pandemic and floods was part of the RM1mil pledged by Maxis via the GLC/GLIC Disaster Response Network (GDRN) in the recently launched “To Malaysia, With Love” initiative driven by MCMC.

For families to stay connected, Maxis will distribute 2,000 Hotlink Unlimited SIM packs to the affected families.

This will include top-up tickets.

To help Maxis dealers whose stores were damaged in the floods, the telco will help with the clean-up, minor repairs and refurbishment of point-of-sale materials.

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