Ipoh City Council sets up pothole complaint app


Rumaizi trying out the special pothole complaint app by scanning the QR code.

Ipoh City Council has set up a special pothole complaint application for denizens to lodge their report.

Ipoh mayor Datuk Rumaizi Baharin said complaints on potholes could now be made via WhatsApp at 017-412 2113.

He said that in order to launch the application, users needed to type “shorturl.at/aekxT” on their Internet browser, which would lead them to the mobile messaging app.

He said alternatively, those who wished to lodge a complaint regarding potholes could scan a QR code found on the city council’s website — www.mbi.gov.my/ms/rakyat/perkhidmatan/aduan-pothole/ — to launch the application.

“Upon launching WhatsApp, users will receive a message from the city council.

“The user will then need to type ‘Aduan Pothole’ as the message and send it, ” he said after launching the line at the Ipoh City Council (MBI) headquarters.

“There will be a reply from the city council, asking the complainant to provide information regarding the problem, including the address of the pothole or its location via Google Maps, ” he elaborated.“We will inform and provide the complainant with a picture after the pothole has been fixed, ” he added.

Rumaizi said the application could be used with immediate effect.

“Complaints can be made 24 hours a day but work to patch up the potholes will be carried out during weekdays between 8am and 5pm, ” he said.

He also said the city council would monitor the effectiveness of the application over the nex two weeks.

“We will improve the application after getting response from the people.

“We hope the people will be our eyes and ears by identifying areas with potholes so the problem can be fixed quickly, ” he added.

For details, visit the MBI website or its social media accounts on Facebook, Instagram and Twitter.

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