‘Customers must be kept at ease’


1Utama shopping centre employees cleaning the mall’s common areas.

THE recent spike in Covid-19 cases has made Klang Valley folk worried.

Private establishments have stepped up their cleaning and sanitisation efforts to combat the spread of the coronavirus.

This is especially so for places with Covid-19 positive cases, with sanitisation measures being kicked up a few notches to ease visitors’ concern.

Malaysia Shopping Malls Association president Tan Sri Datuk Teo Chiang Kok said thorough disinfection and cleaning of areas in malls visited by Covid-19 positive patients had been carried out in full compliance with Health Ministry guidelines.

“Those who came into close contact with such patients had also been asked to self-quarantine.

“We wish to stress that malls always prioritise the safety and well-being of shoppers, and that all possible measures to prevent Covid-19 infections are in place.

“There have been no infection for the past six months.

A health personnel fumigating the common areas of Mid Valley Megamall (left) and the concierge of The Gardens Mall in Kuala Lumpur (below).A health personnel fumigating the common areas of Mid Valley Megamall (left) and the concierge of The Gardens Mall in Kuala Lumpur (below).

“It is very unfortunate that there have been recent cases of Covid-19 infections in a few malls, ” he said in a statement.

He reiterated that all malls were following strict standard operating procedures (SOP), including contact tracing, temperature monitoring, wearing of masks and providing hand sanitisers for all.

He said cleaning and sanitisation in malls included “back-of-house” cleaning and disinfecting in addition to frequent disinfecting of touchpoints such as handrails, lifts, sitting areas and e-directories.

“With these additional hygienic and safety efforts implemented, it is gratifying to feel that confidence is rapidly appreciated by shoppers with the growing number of visitations, ” said Teo.

Petaling Jaya Coffee Shop, Bars and Restaurant Traders Association president Keu Kok Meng said its members practised frequent sanitising and ensured SOP was followed.

“I have received numerous angry messages in our group chat over the conditional movement control order (MCO) implemented in Selangor starting today.

“We have all been very diligent in complying with the rules and there have not been any case at our premises so far, ” he said, adding that eateries were slowly recovering from the MCO which started in March.

Keu said over 600 members in the association had worked hard and tirelessly to ensure their respective premises were sanitised often. The association has also bought about 5,000 face masks to be distributed to all premises under its umbrella.

“There has not been any news about customers or even food operators in Petaling Jaya who refused to comply with the SOP.

“Our track record has been really good as no summonses have been issued and operators have not been slacking when it comes to disinfecting their premises, ” he said.

Keu assured the public that coffeeshop owners cleaned tables and chairs with disinfectant after each customer.

“However, they are not able to disinfect the whole shop inside and out because almost all shops do not have a spray machine.

“All they can do is manually spray disinfectant and clean with a cloth or wash the area with soap and water, ” he added.

Measures by malls

In Petaling Jaya, 1Utama shopping centre, which recorded two Covid-19 positive cases, reassured the public that it was doing everything possible to ensure the premises was safe for customers.

“Rest assured we are doing all that we can and we continue adopting extensive safety exercises to maintain high levels of cleanliness and hygiene throughout the mall for everyone’s safety, ” said its public relations manager Lee Li Lian.

She said the mall had always been following the SOP such as providing QR codes for contact tracing, contactless thermal scanners, frequent building sanitising, high-efficiency air filters to trap airborne particles, and purifying the air with powerful UV lights.

Health Ministry (MOH) shut down the mall on Oct 11 until further notice to contain the spread and carry out contact tracing.

Lee said she did not know when the mall would be reopened to the public, adding that the management was dealing with the matter and updating the public via social media.

Teo says malls are following the SOP, including contact tracing, temperature monitoring, wearing of masks and providing hand sanitisers to customers.Teo says malls are following the SOP, including contact tracing, temperature monitoring, wearing of masks and providing hand sanitisers to customers.

“To assist the Health Ministry, we carried out a two-day Covid-19 screening at our carpark for staff of tenants and management, with expenses borne by us.

“The ministry also started contact tracing and engaged the MySejahtera team to get hold of those who came into close contact with the positive cases for a free screening on Oct 14 and 15.

“We also helped and eased investigations by quickly providing our internal contact tracing data from 1Utama’s health QR and CCTV footage.

“This mobilisation exercise is our cautious and conservative response to mitigate any further potential risks as it is also more efficient to sanitise the closed mall in order to cover all bases, ” she said, adding that the mall would reopen once test results were received.

In Kuala Lumpur, The Gardens Mall and Mid Valley Megamall assured customers that their health and safety were of utmost importance.

“We conduct daily misting activities using MOH-recommended disinfectants throughout our mall to ensure customers are able to shop in a safe environment.

“Every day, our safety and health team work diligently to ensure all contact points and common areas throughout our malls are sanitised and cleaned during and after operation hours.

Keu: The track record of Petaling Jaya Coffee Shop, Bars and Restaurant Traders Association members has been good and all have been following the SOP.Keu: The track record of Petaling Jaya Coffee Shop, Bars and Restaurant Traders Association members has been good and all have been following the SOP.

“As an immediate action, our team has conducted additional deep-cleaning and sanitisation activities at the affected outlets and throughout the mall to ensure the well-being and safety of shoppers and tenants.

“We ask all our customers to always remember to scan the MySejahtera QR Code at the mall entrances and every outlet visited, have their temperature taken before entering the mall, maintain physical distancing, wear a mask properly and sanitise their hands regularly, ” said a statement on their social media page.

To date, there are two reported cases in separate outlets in Mid Valley Megamall. At Fadason Business Centre Apartment in Kepong, the common areas of the building were sanitised thoroughly after a resident was infected with the virus at Block B of the building.

Kepong Community Service Centre head Yee Poh Ping, who oversaw the sanitisation, said the building management would sanitise the common areas daily.

“They put hand sanitisers at the entrances of the building for visitors.

“Now in addition, they are sanitising the common areas every day.

“Stricter temperature checks on visitors have also been implemented and visitors are required to always wear face masks, ” he said.

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covid , infected , pj , kl , 1utama , micvalley , the gardens

   

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