FROM day one, the Penang Smart Parking (PSP) system has been beset with a string of technical issues and hiccups, and now things have become “serious”, said Penang MCA Youth chief Lim Swee Bok.
Referring to PSP’s downtime yesterday, Lim said he received many complaints about users being unable to log in and some users claiming that their credit balances were zeroed out.
“This is a serious situation and users should be compensated immediately.
“But on the first day of the system run in August last year, there were technical issues
such as the inability to download the app for Android users, inaccurate displays of information on the app and display of empty parking spaces when the spaces are actually occupied.
“This caused frustration to users. Now, many are facing issues where they cannot log in at all and some said their credit balances have disappeared,” he said.
Yesterday, PSP app users were told that the system was experiencing technical difficulties and motorists were not required to pay for parking for the day.
The notice stated that any parking compounds issued yesterday would be cancelled.
Criticising the state government for “sloppy work”, Lim said the technical problems in PSP must be solved immediately.
“It was reported that the PSP system was launched through a private financing initiative, not through an open tender.
“We want the state to appoint another service provider through an open tender,” he said.
Lim urged Pengkalan Kota assemblyman Daniel Gooi to also intervene and assist the people in solving the problem.
He called on Malaysian Anti-Corruption Commission to investigate how the project was awarded to the private company.
PSP allows motorists to pay for their parking through smart phones. Parking summonses can be paid through the app too.
Another feature allows users to search for vacant parking lots, in which sensors embedded into the road in each parking lot will detect the presence or absence of a car on the lot.
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