JOHOR BARU: Teacher Effa Hizda Hussein will be more careful from now on when buying products on social media platforms.
The 42-year-old said some buyers might end up getting goods of inferior quality or not as promised by sellers.
“I would rather spend more time looking for what I want in stores than order online,” Effa said when met at the Johor Baru Consumers Claims Tribunal in Menara Ansar here.
The secondary school teacher had in November last year bought 43 pieces of short- and long-sleeved T-shirts from a company based in Selangor.
She paid RM2,000 for the T-shirts in two instalments to the company via automated teller machines (ATMs).
The T-shirts in black and yellow comprised eight short-sleeved, 22 long-sleeved and 13 syariah-compliant to be used for the school’s sports day in March this year.
However, the event did not take place as planned due to the movement control order (MCO) imposed on March 18 following the Covid-19 pandemic.
“And when the T-shirts arrived at the school, they did not meet the requirements or as promised by the company,” said Effa who is from Johor Baru.
The claimant said the long sleeves of the T-shirts were not of the same length, with one longer than the other and some of the shirts were of wrong size.
“Some of us had problems wearing the T-shirt as the neckline was too small, and there was no wristband at the end of the sleeves as advertised,” she added.
Tribunal president R. Nadarajan ordered the respondent to pay RM2,000 to the claimant within 14 days.
The claimant has to return the T-shirts to the respondent in two weeks.
In another case, a civil servant thought she got a good bargain when buying an L-shaped sofa for RM320 online from a furniture company based in Puchong, Selangor.
Siti Nor Izan Iswani Noraman, 43, deposited RM320 to the company’s bank account on Jan 13, 2020 and it was promised that the sofa would be delivered within a week after the payment was made.
“I was looking forward to receiving the blue upholstery sofa with a free gift of coffee table for Hari Raya Aidilfitri,” she said.
The claimant said she was attracted to the offer based on the testimonies from the company’s customers.
She said many commented on the attractive prices.
“Later, I found out that the company had blocked or hidden negative comments from its customers and only uploaded the good ones,’’ said Siti Nor.
She contacted the company via Messenger apps three times and by Jan 28, the company blocked her number.
“I have already bought a similar L-shaped sofa for RM380 from a furniture shop in Johor Baru,” she added.
Nadarajan ordered the respondent to return RM320 to the claimant within 14 days.
Those who need assistance with tribunal matters can call 07-227 2828.
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