Riding on safe measures for reopening


  • Metro News
  • Monday, 20 Jul 2020

Visitors using the sanitiser dispenser at Skytropolis indoor theme park, Genting Highlands. — Photos: SAMUEL ONG/The Star

THE reopening of Skytropolis indoor theme park sees a range of safety standard operating procedures (SOP) in place, reflecting Resorts World Genting’s (RWG) commitment towards ensuring visitors’ safety during the Covid-19 pandemic.

Spotted at the indoor theme park were service staff wearing masks or face shields while attending to visitors, hand sanitiser dispensers at various locations and temperature scans for visitors before entering the premises.

To ensure social distancing among guests, decals are placed on the floor at attractions and in high-traffic areas as reminders, while directional signage is positioned to coordinate foot traffic during peak periods to prevent close proximity.

Alternate seats on rides have also been sealed to ensure social distancing.

With RWG being a member of the International Association of Amusement Parks and Attractions, its Theme Park acting head Gregory Pearn said they shared ideas internationally on implementing a safe environment for theme park visitors.

“Shanghai Disneyland in China was one of the first theme parks to reopen and we were observing what they were doing to adopt best safety practices for visitors during this pandemic.

“What we are doing now is managing capacity and visitors’ experience while ensuring they have a fun time in the theme park.

“To achieve that, we reduced the capacity of the attractions as well as the number of tickets sold at any one time by limiting them to 800 guests in Skytropolis.

“We also want to ensure that guests’ experience is not affected by the SOP and a big part of this is in the waiting time to go on rides.

“So, we manage their expectations by telling them the approximate waiting time.

“We are also looking into a virtual reservation-based queue solution where guests are guaranteed a seat on the ride at a given time, ” he told StarMetro.

A total of 18 out of 22 rides are now available in Skytropolis, including two new rides that have yet to be launched.

Rides are closed periodically for sanitisation purposes.

“The staff would deep-clean all the rides every hour.

“Frequent touchpoints like harnesses and queue rails are thoroughly cleaned.

“It is these little precautionary measures that count towards eradicating the spread of the virus, ” he said.

Sky VR, Theme Park Marketing, Entertainment and Retail vice-president Sanjay Nadarajah said visitors in the same group, like families or groups of friends, were allowed on the attraction at one time.

“For example, families with children can sit side by side upon request while going on the XD Theater which offers immersive, multidimensional virtual reality (VR) experiences, ” he said. Otherwise, visitors can only sit on alternate seats.

“Since VR requires equipment for visitors to enjoy, such as 3D goggles, they are sanitised after every use.

“High touchpoints like seats and railings are also cleaned frequently, ” he added.

To ensure smooth, contactless arrival and to guarantee entry into the attractions, visitors are encouraged to pre-purchase tickets online.

Besides contactless payment, displays would be limited in terms of the products available while fitting rooms in their retail stores would be closed.

Other efforts by RWG to ensure safety measures include thorough checks on returning staff as well as implementing a mobile check-in for First World Hotel.

Human Resources vice-president Tan Kim Lian said employees must go through a nine-step screening protocol to ascertain their health before returning to work.

“Staff are assessed and categorised into seven health risk categories. We also do antibody and reverse transcription polymerase chain reaction (RTPCR) tests if needed.

“Employees returning to Genting Highlands are isolated for a minimum of two days to monitor their health where they are given four meals a day, ” she said.

Meanwhile, First World Hotel guests, who are also Genting Rewards members, can use the RWG mobile app to check in.

Members can select their booking and activate the digital key via a mobile app by visiting the hotel’s front desk to receive a QR code.

They can then activate the phone’s bluetooth to use the digital key in the smartphone to enter the hotel room.

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