Stringent protocols in place for hotel reopening

Partitions are placed at the hotel’s front desk as an added level of precaution for guests and staff. — SAMUEL ONG/The Star

SUNWAY Velocity Hotel is all ready to welcome guests again, having enhanced its hygiene practices and implemented new protocols to combat the spread of Covid-19 while ensuring the safety of all guests and staff.

“Sunway Hotels and Resorts has launched its Sunway Safe Stay programme across its 11 properties in the Klang Valley, Penang, Perak, Vietnam and Cambodia, ” said regional senior general manager Kelly WK Leong.

“It incorporates five safety and hygiene pillars with almost 30 protocols on heightened cleaning practices, assurance and well-being standards.

“It builds on Sunway’s stringent cleaning protocols, staff training and formation of an advisory committee that includes medical experts and industry professionals.”

Leong believes that having two Sunway Medical Centres located near its Klang Valley hotels and three of its hotels serving as quarantine centres during the movement control order (MCO) gives the hotel group added advantage.

“The medical centres offer assurance to our guests should they need to seek medical attention.

“The quarantine centre stint gave our staff the in-depth experience and intensive training required in dealing with the authorities and a pandemic situation, which most other hotels won’t have, ” he said, adding that these hotels were thoroughly disinfected before being reopened.

However, some facilities will remain closed during the recovery MCO.

Sunway Velocity Hotel, a 351-room hotel located within Sunway Velocity, a transit-oriented development in Cheras, Kuala Lumpur, said its swimming pool, Kaffeinate express cafe and complimentary shuttle services will be temporarily closed.

“For dining, we recommend that guests visit Sunway Velocity Mall next door, which has over 150 food and beverage premises, ” said Leong.

“The rooms will be sold without meals included for now.

“Guests who require pre-packed breakfasts will have to pay for that and we will get them from our Health Ministry and halal-certified supplier.

“Meanwhile, the fitness centre has been reopened with strict adherence to standard operating procedures (SOP). Advanced bookings are required as only two guests are allowed each time for a 45-minute session, with 15-minute disinfection works in between.”

As part of the Sunway Safe Stay programme, all guest rooms in the hotel are thoroughly cleaned, especially the 10 high touch point surfaces such as switches and electrical controls, thermostats, door handles and knobs, bathroom surfaces, bed and bedding as well as bath amenities.

“The Sunway Safe Stay programme encompasses five pillars — guest contact, hygiene protocols, food safety and events, cancellation policy and workplace safety protocol, ” said Leong.

Guests and hotel frontliners will be required to wear face masks when they are within indoor premises; selected staff such as housekeepers will also be required to wear disposable gloves.

Temperature checks and declarations for contact tracing purposes are mandatory at entrances to the hotel lobby and meeting rooms, partitions are installed at the front desk, luggage bags are sanitised upon arrival and social distancing measures are to be observed at the front desk, lifts and other public areas.

“In response to changing market conditions and travel restrictions, changes or cancellations for room reservations can be made at no charge at all Sunway hotels, ” said Leong, adding that walk-in bookings are allowed.

For details on Sunway Safe Stay, visit

Prior to the Covid-19 pandemic, Leong said 42% of the hotel’s guests came from the domestic market, 15% from the corporate sector and the remainder from Asia Pacific countries.

“We’re hoping to hit a 50% to 60% occupancy rate post-recovery MCO, which also depends on whether Malaysia’s borders will be reopened to international travellers, ” he said, adding that the hotel was offering several attractive hotel stay packages that are only available via Internet bookings.

These include a special 50% off best available rate on all room categories until Dec 31, a “stay and shop” package priced from RM168 nett per night that includes shopping vouchers, and a “stay, screen and shop” package priced from RM338 nett per night that includes shopping vouchers and health screening service.

The last two packages are available during the third quarter of this year.

For details on room offers, visit

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