Hotels concerned over booking scams


  • Metro News
  • Tuesday, 02 Jun 2020

Hotels in the state are reopening and offering attractive staycation deals for Penangites.

Unfortunately, scammers across social media are taking advantage of this situation by offering even lower prices that have left hotels flustered.

Some of the offers are as low as RM199 a night for rooms at luxury resorts that normally cost RM700 per night.

Lexis Suites Penang general manager Ben Ho, whose hotel was advertised as charging just RM298 a night for a RM700 suite, said he did not know where they got the rate.

“We do have our own promotions but this figure is not correct.

“We know there are a few hotels that are being promoted on this Facebook page.

“However, we have our own pages that people can refer to.

“So far though, there has been no inquiry about the fake room rates. But these can confuse people and they will be frustrated if they turn up at the hotel.

“We are worried that people might turn up with paid bookings that aren’t real.

“We have come across advertisements implicating all our hotels in these scams, ” he said.

Shangri-La’s Rasa Sayang Resort and Spa director of communication Suleiman Tunku Abdul Rahman said the resort immediately filed a police report when they encountered the fake social media ads.

“We did not reach out to the persons who posted it as we do not know them.

“We did receive a few calls from people asking about the offer. It is a good thing they were cautious enough to check with us first.

“I even had friends call us to check, ” he said.

Malaysian Association of Hotels Penang chairman Khoo Boo Lim confirmed a scam attempt using Penang hotels.

“My advice is if you want to book a room, go to the hotels’ websites, contact them or visit a reputable booking website.

“Any offer that seems too good to be true should be queried.

“It is always best to check with the hotel first, ” he said.

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