A dose of relief for patients


  • Metro News
  • Saturday, 23 May 2020

Now patients of Gleneagles and Pantai Hospitals can consult specialists from the comfort of their homes via eHealth Video Consultation.

PATIENTS can now have online access to some 200 specialists, with more to come, at 11 Pantai Hospitals and four Gleneagles Hospitals via the newly launched eHealth Video Consultation service.

The easy-to-use virtual platform allows patients to consult their preferred medical specialists from the comfort of their homes to identify the appropriate treatment options.

For a start, the teleconsultations are open to existing patients from Pantai Hospitals and Gleneagles Hospitals for a variety of specialties like cardiology, oncology, ortho- paedics, neurology, dermatology, nephrology, paediatrics, urology, obstetrics and gynaecology, ophthalmology and psychiatry.

Patients can also choose to have medication delivered to their doorstep or arrange for pick-up at the hospitals.

eHealth Video Consultation is most importantly a private and secure online consultation platform for patients.

Parkway Pantai chief executive officer (Malaysia operations division) Jean-Francois Naa said people now live in uncertain times but access to quality healthcare should not be compromised.

“While it is safe for patients to visit our hospitals as we have put in place strict infection control procedures, the launch of eHealth Video Consultation is a value- added service to help patients who are unable to visit our hospitals for whatever reasons.”

He further reassured that Pantai and Gleneagles Hospitals were committed to ensuring uninterrupted services.

Appointment booking on the eHealth Video Consultation platform is simple with only a few easy steps.

First, patients need to visit the respective hospital’s eHealth Video Consultation appointment page.

Then they can select their preferred specialist, date and time slot.

Next, they will be prompted to create their eHealth account using their mobile number and giving their details.

Lastly, an appointment is confirmed via SMS upon receipt of payment with options of online banking, credit or debit card and eWallet.

An SMS reminder will be sent closer to the patient’s appointment date.

Finally, on the appointment day, the patient just need to log on to the eHealth Video Consultation website and click ‘enter video room’ for their scheduled consultation.

Currently, eHealth Video Consultation is available for follow-up patients from Pantai and Gleneagles Hospitals, be they in Malaysia or overseas.

While eHealth Video Consultation is quite easy and convenient, patients should seek immediate medical attention in case of an emergency.

For any major health concerns, visit the nearest hospital.

To date, Pantai Hospital Penang has received more than 20 patients through this new eHealth Video Consultation service.

For eHealth Video consultation appointment booking, log on to the websites of Gleneagles Hospital (https://gleneagles.ehealth.com.my) or Pantai Hospital (https://pantai.ehealth.com.my).

For further information about eHealth Video Consultation, visit Gleneagles Hospital (www. gleneaglesehealth.com.my) or Pantai Hospital (www.pantai.com.my/ehealth).

Pantai and Gleneagles Hospitals are part of Parkway Pantai, one of Asia’s largest integrated private healthcare providers who operate in Malaysia, Singapore, India, Greater China, Brunei and Sri Lanka.

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