The reopening will involve 47 Kedai Tenaga and 31 self-service payment kiosks in five states declared as green zones by the Health Ministry.
The states are Perlis, Kedah, Penang, Perak (except Sri Manjung) and Kelantan.
The opening date for Kedai Tenaga and self-service payment kiosks in other states will be made known in due course.
Besides paying electricity bills, customers can perform a variety of transactions at Kedai Tenaga, including bill enquiry, payment of other utility bills, application submission for electricity supply, change of tenancy and closure of account.
Kedai Tenaga operation hours are from 9am to 4pm, while the self-service payment kiosks will open from 8am to 8pm.
“All of TNB’s Kedai Tenaga have been temporarily closed since March 19 to safeguard the public’s health due to Covid-19,” said TNB chief retail officer Megat Jalaluddin Megat Hassan.
“Alternatively, our customers can use myTNB portal and app for TNB related service transactions from the comfort of their homes.
“In line with the government’s move to ease restrictions on certain sectors during the conditional MCO, TNB is ready to reopen its Kedai Tenaga in stages.
“Preparations have been taken to comply with the regulations and standard operating procedures set by the government to ensure the safety of our customers and employees.”
The precautionary measures at Kedai Tenaga include wearing face masks, going through temperature screenings, providing contact details before entering the premises for contact tracing purposes, using the hand sanitiser provided and practising social distancing by sitting or standing at the marked designated areas.
Customers at Kedai Tenaga are advised to adhere to these precautionary measures.
In the interest of other customers and staff, those with symptoms such as fever (temperature higher than 37.5°C), cough, cold and breathing difficulties are advised to stay at home and seek immediate medical attention.
“We are delighted to be back and serve our customers by reopening the doors of Kedai Tenaga,” said Megat.
“However, we do hope that our customers will comply with the precautionary measures stated.”
Customers who wish to skip the queue at Kedai Tenaga can visit the myTNB portal at www.mytnb.com.my or download the myTNB app for free from Google Play Store or Apple App Store.
Apart from bill payment, they can also perform a variety of other transactions such as bill enquiry, applying for electricity supply for a new property and disconnecting supply once the property is vacated.
TNB also offers alternative digital payment channels, namely JomPAY and Internet banking.
For customers who wish to pay their bills in cash, they can do so at Pos Malaysia, 7-Eleven, 99 Speedmart, KK Mart, Kedai Mesra Petronas, Shell Select and Ejen Bank Berdaftar BSN outlets.
For each bill paid, customers must keep the receipt as proof of payment.
Megat added that TNB’s meter reading operation would resume on a staggered basis from May 15, starting with green zone states.
As such, 7.5 million residential customers will gradually receive their bills with actual readings and they will obtain a copy of their monthly bill via the myTNB portal and app.
For details, call the TNB Careline at 1-300-88-5454 from 8am to 5pm daily or email firstname.lastname@example.org.
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