Bank promises customers business as usual


  • Metro News
  • Wednesday, 25 Mar 2020

PUBLIC Bank and Public Islamic Bank are operating as usual during the movement control order (MCO) until March 31.

Public Bank managing director Tan Sri Tay Ah Lek said, “With directives under the MCO and to fulfil its obligation as a financial services provider, Public Bank continues to operate as usual.

“The bank will ensure uninterrupted access to all its services nationwide during this containment period,” he added.

Public Bank’s total branch network will maintain normal business hours throughout this period.

Access to all the bank’s services, such as self-service terminals, loan applications and deposit businesses, remittance and card services will remain uninterrupted.

However, for the safety and health of its customers and employees, the bank will practise crowd containment and management measures at its branches.

For transactions, customers are advised to utilise the bank’s electronic banking, mobile banking and other online services as part of its social distancing measures for Covid-19.

Public Bank is also working concertedly with Bank Negara Malaysia in offering the Special Relief Facility to small and medium enterprise (SME) customers during this challenging period.

The bank has enhanced its internal processes to facilitate faster loan approval and disbursement to assist eligible SME customers to overcome their financial constraints amid this difficult situation.

SMEs that intend to apply can visit any Public Bank branch or email pbbsmesupport@publicbank.com.my

For individual and business customers affected by the outbreak, Public Bank is offering immediate moratorium of up to six months for monthly instalment payments of loans and financing.

In addition, the bank will accommodate requests by affected customers to restructure or reschedule their loans and financing.

“Public Bank will continue to be very active in providing financial relief measures to help all its customers to alleviate their financial difficulties in light of this outbreak,” said Tay

For details, call the bank’s toll-free number at 1800 22 5555.

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