Furniture non-delivery leaves buyer fuming


  • Metro News
  • Tuesday, 03 Mar 2020

JOHOR BARU: A bank employee thought he was getting a good bargain for a three-seater sofa and a Chesterfield Wing chair he saw on sale on social media.

Saifullazrin Masrom, 32, said he came across the offer via Instagram in August last year, with a selling price of RM2,700 for the sofa and the chair.

“The normal selling price for the two items is higher, at between RM3,000 and RM3,400, ’’ he said when met outside the Johor Baru Consumer Claims Tribunal at Menara Ansar here.

The claimant immediately deposited RM2,700 into the bank account of the female Insta-grammer.

Saifullazrin said after receiving the money, she messaged him via WhatsApp with several colours of fabric for him to choose for the furniture upholstery.

“I chose a plain grey fabric for the upholstery and she promised to deliver the furniture within two months, ’’ he said.

Shaifullazrin said he messaged her in October but she did not reply, and later avoided his calls and text messages for two months.

He said she only responded after he forwarded a copy of a police report lodged against her.

“She returned RM1,500 to me last December and promised to pay back the remaining RM1,200 by early January this year, ’’ said Shaifullazrin.

The claimant decided to file the case to the tribunal after she failed to return the money and refused to answer his calls.

Shaifullazrin said he became interested in buying the furniture after finding out that the seller, who had a furniture showroom in Bandar Hussein Onn, Cheras, had about 28,000 followers on her Instagram.

“Later, I found out there are 50 similar cases like mine where buyers did not receive their furniture despite having made full payments, ’’ he said.

Shaifullzarin said this was a good lesson for him and in future, he would stay away from making online purchases.

Tribunal president Norsiah Ujang ordered the respondent to return RM1,200 to the claimant within 14 days.

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