Sewerage firm takes steps towards greener billing


  • Metro News
  • Monday, 03 Feb 2020

INDAH Water Konsortium (IWK) Sdn Bhd will be revising its bill cycle from a four-month billing to every six months starting this year.

The change, effective January, is one of its initiatives towards green economy with the national sewerage company joining efforts of going paperless and encouraging customers to register for its e-bill service.

The implementation of the new bill cycle involves only domestic customers, including government quarters.

IWK also advises its customers to switch to e-bill service as a convenient platform for customers to obtain and check their sewerage account information.

Customers will immediately receive notification of their new bill and easily access their account anytime and from anywhere.

In a press statement, IWK urged its customers to convert to e-billing by June.

The service provider announced that it would be charging RM2 per hard copy bill starting from July this year.

Its e-bill service was launched in June 2018, where customers would receive their bills via email. More than 200,000 have registered since the launch.

Customers are provided with even more accessibility through the IWK mobile application introduced in December 2018, which enabled customers to conveniently make payment or check their account balance.

Currently, IWK customers can pay their bill online –- via JomPay and credit/debit card or electronic fund transfer –- as well as over the counter at Pos Malaysia and IWK headquarters or any of its 21 branch offices.

For more information on e-bill or to register, visit www.iwk.com.my/customer/ebill. IWK’s mobile application can be downloaded from Play Store or App Store.

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