Cheap flight tickets lead to nowhere

  • Metro News
  • Thursday, 16 Jan 2020

JOHOR BARU: An engineer and his family were looking forward to visiting family and friends in Kota Kinabalu and Tawau.

Hendra Abd Jaffar, 43, jumped at the opportunity when he came across an online advertisement by a Kota Kinabalu-based travel agent offering cheap flight tickets.

“I was attracted to the offer of RM300 each for a return ticket from Johor Baru-Kota Kinabalu and Tawau-Johor Baru, ’’ he said when met at the Johor Baru Consumer Claims Tribunal at Menara Ansar here.

Hendra deposited RM1,800 for six persons – two adults and four children – into the company’s bank account on Jan 24 last year.

Despite receiving the payment, the company did not issue the tickets as promised, citing “technical problems”.

“It was partly my fault as I failed to sense something fishy when the company offered cheap tickets during the year-end school holidays, ’’ said Hendra.

The normal price for the Johor Baru-Kota Kinabalu and Tawau-Johor Baru sectors was over RM500 for a return ticket during the one-month school break.

“This is a good lesson for me and in the future, I will either go to the airline or a travel agent to buy the tickets, ’’ he said.

Tribunal president R. Nadarajan ordered the respondent to return RM1,800 to Hendra within two weeks.

Separately, a driver said he would think carefully before buying any product online in the future as what was advertised may be of poor quality.

Ishak Ibrahim, 55, said he ordered a pair of adjustable spectacles for short and long-sightedness for his wife as advertised online for RM150 in November last year.

He said the company selling the glasses claimed the product was made overseas and had received good response from buyers all over the world.

“But when the glassed arrived, they were of poor quality,’’ said Ishak who filed a case with the Johor Baru Consumers Claims Tribunal.

Nadarajan ordered the respondent to return RM150 to the claimant in 14 days.

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