E-HAILING drivers who have been banned are appealing to the management to reinstate them.
A total of 240 appeals and eight demands were collected by Gerakan from drivers and submitted to the company’s management for consideration.
“Some of these drivers do not know why they have been banned.
“They were notified that they were banned, but not given a reason, ” said Gerakan Public Services and Complaints Bureau chairman Henry Teoh after helping the drivers submit their appeals and a memorandum to the company in Petaling Jaya.
“The drivers had sent in appeals before but some of them did not do it the right way and that could be the reason why their appeals were rejected.
“So, we taught them how to be specific in their appeals and submit them through the proper channel, ” said Teoh.
He added that staff from the e-hailing company promised to give their feedback within two weeks and hoped the problem would be resolved as soon as possible.
Of the eight demands submitted in the memorandum, one was to reactivate the banned drivers’ accounts.
Teoh said some of the drivers had been banned for more than a year and he hoped their accounts could be reactivated.
“I used to be able to manually choose my passengers but now it has changed to compulsory auto-accept, ” said e-hailing part-time driver Heng Wei Seng.
“Cancelling bookings caused my cancellation rate to rise and this could be a reason why I was banned, ” he said.
Another issue raised by drivers was more incentives during traffic congestion.