PENGURUSAN Air Selangor Sdn Bhd (Air Selangor) is committed to continuously improve its infrastructures to ensure uninterrupted and clean water supply to users.
Air Selangor became the sole licence holder of water supply services in Selangor, the Federal Territories of Kuala Lumpur and Putrajaya effective Sept 13 this year.
Its chief executive officer Suhaimi Kamaralzaman emphasised that Air Selangor would always look at issues from the consumers’ perspective in offering uninterrupted and clean water supply and quality service to users in the three areas.
“I am a consumer and I expect this from the water operator. And we deliver what consumers want in these areas, ” he told newsmen at the Air Selangor headquarters in Jalan Pantai Baharu, Kuala Lumpur.
Suhaimi said Air Selangor has to live up to customers’ expectations by continuously improving its infrastructures with the assistance of related agencies.
“I am confident that if we continue with our strategies, direction and vision to be an exceptional sole water supplier in the region, we will be able to face any obstacles and challenges.
“We stand together to make Air Selangor a respected company before all interested parties, including customers and shareholders who have high expectations that Air Selangor will bring water management to the highest level, ” said Suhaimi who recorded his appreciation for the hard work of its 4,500 staff and team members to achieve their goals.
Air Selangor was set up as the special purpose vehicle of the Selangor government to be the single holistic licensee to provide water services following the restructuring of the water services industry.
Its aim is to be the leading water operator in the region, with providing quality and clean water its main business.
Its treated water is safe for consumption as it complies with the National Drinking Water Quality Standards issued by the Health Ministry. Air Selangor’s water quality department also conducts in-house sampling and testing using independent accredited and testing laboratories to ensure standards are maintained at all times.
Its 2017 Performance Report states that Air Selangor sources water from seven major dams and one off-river storage; manages 28,447km of pipeline in Selangor, Federal Territories of Kuala Lumpur and Putrajaya; operates 651 pump houses; and, manages 1,573 service reservoirs, 46 balancing reservoirs and 29 water treatment plants.
Air Selangor operates three water quality labs with samples taken from over 1,214 water samplings stations, and manages a fleet of 377 operational vehicles, 10 V-Riders and 10 Q-Riders.
According to the report, Air Selangor supplies water to 11 million people in Selangor, Putrajaya and Kuala Lumpur.
Among others, Air Selangor invested RM401.9mil in 2017 in capital works projects such as pipe replacement, initiatives to reduce non-revenue water, and, upgrading of water treatment plants and distribution systems.
The investments reflect Air Selangor’s commitment to continually provide better service to customers and minimise supply interruption stemming from ageing infrastructures which are prone to bursts, leaks and breakdown.
Customers communicate with Air Selangor via its six main channels: call centre 15300, counter service at all 10 regions, e-mail, facsimile, short messaging service and postal letters.
According to Suhaimi, the restructuring of the water industry began in 2008 when the Selangor government gave Kumpulan Darul Ehsan Bhd (KDEB) the mandate to lead and consolidate the water industry owned and operated by different concession companies.
From 2009 till 2013, various efforts were taken to implement the restructuring of the water service to the three areas, but all the initiatives failed.
The turning point came in 2014 when the Federal and Selangor governments signed the master agreement to restructure the state’s water supply industry by taking over the four water concessionaires – PNSB Water Sdn Bhd (formerly Puncak Niaga [M] Sdn Bhd), Syarikat Bekalan Air Selangor Sdn Bhd (SYABAS), Konsortium Abass Sdn Bhd (ABASS) and Syarikat Pengeluar Air Sungai Selangor Sdn Bhd (SPLASH) – as well as Konsortium Air Selangor Sdn Bhd (KASB).
Suhaimi said KDEB and Air Selangor had worked closely with three Mentris Besar before the restructuring exercise of the water supply service was successfully concluded.
Air Selangor received from Pengurusan Aset Air Bhd funds amounting to RM4.197bil to take over the four water concessionaires and KASB. Wholly owned by KDEB, KASB was incorporated on April 13,2007 to spearhead the consolidation of water services in Selangor.
Suhaimi said Air Selangor had on Oct 15,2015 paid RM1.555bil to PNSB Water and SYABAS to take over their water supply operations.
Air Selangor paid RM86mil to ABASS on Dec 31,2015, and RM6.4mil to KASB on March 11,2016 to take over their services.
On April 24 this year, Air Selangor paid RM2.55bil to acquire SPLASH, said Suhaimi.
At the announcement event earlier this week, Selangor Mentri Besar Amirudin Shari said the water services restructure means that all water concessions have ended.
“Air Selangor will give its full attention to upgrading works for effective and efficient water supply to users, ” he said.
He said Air Selangor had spent RM1.1bil between 2016 and 2018 to upgrade and repair various assets and water supply infrastructures.
“This includes the repair of water treatment plants, reservoirs, pump houses and the replacement of water pipes and non-revenue water (NRW) reduction programmes, ” he said.
Amirudin said the state government had initiated various projects prior to the realisation of Air Selangor, such as RM800mil to build the Semenyih 2 and Labohan Dagang water treatment plants to increase the water treatment reserve margins in the state.
The Selangor government allocated assistance in the form of grants and loans amounting to RM324.3mil to implement the replacement of aged water pipes in Selangor and Kuala Lumpur, he added.
Amirudin told newsmen that 438km of waterpipes have been replaced while NRW has reduced.
“Incidences of broken waterpipes per 100km has dropped from 20 cases in 2016 to 13 last year, ” he said.
The Mentri Besar assured that the state government would support Air Selangor in its plans to prevent disruption in the water supply.
“Air Selangor has also come up with a capital expenditure plan of RM30bil via its 30-year business plan (to improve water services). We need 30 years to complete all plans, as we have only a certain budget on a yearly basis.
“We have a comprehensive plan to ensure that a holistic water supply to these areas. It is good to have it all under one roof.
“I believe that with the plan and Air Selangor’s capabilities, the plans will be carried out in an organised manner, ” he said.
At the event, Amirudin unveiled the new logo for Air Selangor and handed over new uniforms to its technical staff, executives and non-executives, to loud cheer from the audience.
He later attended a briefing at the Air Selangor Intelligent Command Centre that provides real time monitoring of all its network systems, including its pump houses and water treatment plants.
Air Selangor is also in the midst of absorbing employees from the water concession companies to take care of their welfare, and optimise its manpower and resources to be a better player in the water supply industry.