JOHOR BARU: An assistant manager who bought a massage chair was looking forward to some relaxation but this was not to be.
Lo Wee Len, 54, bought a massage chair at a promotional price of RM17, 588 instead of the normal retail price of RM20, 888 in November last year.
She paid interest-free instalments for the chair using her credit card. It came with a two-year warranty period from the date of purchase.
“The whole family was looking forward to using the chair but it gave problems after about a month only, ’’ Lo said when met at the Johor Baru Consumer Claims Tribunal in Menara Ansar here.
She said the Bluetooth connection was faulty from the start and upon complaining, the company sent its technician from Kuala Lumpur to her house on Dec 15, 2018 to resolve the problem.
Lo said the technician could not fix the problem and the chair was sent back to Kuala Lumpur on Dec 19.
The company replaced it with a new chair on Jan 15, 2019.
She said the replacement chair also gave problems, starting from Jan 18, with the backrest rollers making noise and the Bluetooth connection also screeching.
“A technician came to our house on Feb 16 but the problems were not rectified. Again the chair was sent back to Kuala Lumpur, on Feb 20, ’’ added Lo.
She said another replacement chair was delivered on Feb 22 but as also had problems and as such returned on March 7.
Loh said a new chair was delivered to her house on March 9, adding that she thought this would be the end of the problems.
“I had enough of the chairs as they caused me anxiety and unnecessary stress and I had lost confidence in the product despite its popularity, ’’ she said.
Respondent Liew Wei Jian told Consumer Claims Tribunal president Maznah Haron the problems faced by the buyer were unusual.
He said the company was willing to replace the chair again for a fourth time but the claimant had declined the offer and asked for a refund.
Maznah ordered the company to pay the claimant RM17, 588 within 14 days.