JOHOR BARU: A midwife who was hired to provide confinement services to a family for two weeks only turned up for two days.
Sales executive Mohd Farhan Ismail, 32, said he had booked the services of the 25-year-old midwife on April 3 after getting recommendations from friends.
He paid RM900 of the RM1,900 confinement package, with RM250 being a deposit and RM200 and RM450 for the two days she worked on June 6 and 7.
He said the midwife was supposed to perform post-natal massages for his wife, take care of the baby and stay as a live-in carer for 14 days from June 6.
Farhan said his wife, Nurshahida Anuar, 25, gave birth to their second child on June 5 this year.
“The midwife only provided her services on June 6 and 7, and did not even stay with us as agreed,’’ he said when met at the Johor Baru Consumer Claims Tribunal in Menara Ansar here.
Farhan said the midwife did not turn up from the third day (June 8) onwards. Calls made to her mobile phone went unanswered, forcing Farhan to engage another midwife, a 55-year-old woman.
The father of two said before booking the services of the midwife, he tried to book others but they refused as his wife was due during the first week of Hari Raya Aidilfitri.
“I believe she (the midwife) was also busy attending Hari Raya open houses,’’ Farhan said, adding he was claiming RM500 from the RM900, with RM400 as payment for working two days.
Tribunal president Maznah Haron ordered the midwife to return RM500 to the claimant within 14 days.
In another case, a chemical coating inspector was forced to fork out an additional RM7,000 to engage another contractor to instal a spiral staircase at his new house after the first one he hired failed to deliver.
S. Praveen Kanna, 28, had in August last year hired a contractor to replace the existing concrete staircase at his double-storey house in Taman Scientex Senai.
“I paid RM5,000 deposit and he promised the spiral staircase would be ready and installed by December 2018,’’ he said.
The claimant said he and his wife decided to replace the existing concrete staircase with a stainless steel spiral one as the former was taking “too much space” on the ground floor of the house.
Praveen said the contractor demanded another RM2,000 in February, citing the problems with the installation, but promised it would be finished in five days.
“We waited until April but nothing happened and we even went to his workshop in Pasir Gudang and found him sleeping although he was supposed to meet us,’’ he said.
The claimant filed the case with the tribunal in May and paid another RM7,000 to engage a new contractor, adding the latter managed to complete the project within two weeks.
Maznah ordered the respondent to return RM7,000 to Praveen within 14 days and rejected the former’s appeal for a lower amount due to the work he had already put in.
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