The National Water Services Commission (SPAN) will conduct an investigation after three main water pipes burst at the Banting-Taiping West Coast Expressway (WCE) construction site.
The incident that occurred on May 5 caused water supply disruption to residents in 65 areas in Klang, involving 175,036 accounts, especially those who receive water from Bukit Lipat Kajang reservoir.
In a statement, SPAN chairman Charles Santiago said Pengurusan Air Selangor Sdn Bhd (Air Selangor) briefed them that the burst pipes involved three main pipe lines with a diameter of 1,400mm, 900mm and 600mm. Following this incident, Air Selangor had closed the supply valve to the pipeline to carry out repairs immediately.
"The broken pipes are likely due to the movement of land in the area. Repair work has been difficult because of the ongoing site conditions, and Air Selangor is working to complete the repair work as soon as possible while being monitored by SPAN."
He said 10 static water tanks and 74 lorries with water tanks have been mobilised to provide relief to affected residents.
Two service centres in Bandar Sultan Suleiman and Parkland City will provide help to the public, and five standpipes are available at Masjid Jamek Ar Rahimiah, Section 16 and Bandar Bukit Raja.
"SPAN will conduct further investigations into this incident. Under the provisions of Section 122 of the Water Services Industry Act 2006 (Act 655), no person shall knowingly, negligently or deliberately damage or cause damage to any pipe, channel or any part of any public water supply system.
"SPAN will also continue to closely monitor repair work to ensure that the water supply is restored as soon as possible," he said.
Customers are advised to get the latest updates on the water supply status by checking www.syabas.com.my, Facebook Air Selangor, Twitter @airselangor and the Air Selangor smartphone application, which can be downloaded on Google Play or App Store.
For water supply assistance, SMS Tanker to 15300 or WhatsApp 019-281 6793 / 019-280 0919.
Meanwhile, Water, Land and Natural Resources Minister Dr Xavier Jayakumar, in a statement, said the burst pipes were caused by soil movement.
He said the pipe was displaced and dislocated at many spots due to the failure of a new retaining wall at the WCE construction site that caused soil movement which in turn pushed the water pipes.
"As such, the repair work has become tedious and difficult as there are signs of soil movement at the retaining wall.
"I call upon affected users to be patient at this time while Air Selangor continues their repair work. Any need for emergency water tanks can be directed to Air Selangor through its official channels."
Some residents in Klang are up in arms over the water cuts as there have been no backup water tankers supplied to their areas.
Shalenie Nadesan from D Laman Greenville in Bandar Bukit Tinggi said she has had dry taps for three days and despite calling Syabas, no water tankers were deployed.
"We have had no water since Saturday," she said.
S. Sivagnanam, 80, from Taman Sri Andalas said he has exhausted his water tank since the last three days.
Areas affected by the water cut in Klang: