Insurer offers range of services during road accident

(From left) Amblavanar, Head of Motor Claims Wong Chee Yein and Pereira rejoicing at the launch of the Allianz Road Rangers in China Street.

GUESTS enjoyed a variety of fun activities at the Allianz Road Rangers event at Allianz General Insurance’s Penang branch in China Street, George Town.

Members of the public joined in the activities which included a virtual reality rollercoaster ride, quizzes and free body mass index checkups.

The highlight of the recent event was the official launchingof the Allianz Road Rangers in Penang, a motor accidentassistance service for all of its comprehensive (private cars)policyholders.

The people got to view the full range of Allianz Road Rangers tow trucks and motorcycles used for the free service.

Allianz General Insurance Company (Malaysia) Bhd head of claims Jayapragash Amblavanar said the service is one-of-a-kind and the first such accident service to be introduced in Malaysia.

“In an event where our customers are in need of assistance, they only need to call us and the road rangers will be there to help,” he said.

Employees and road rangers of the Penang branch of Allianz General Insurance giving the thumbs-up during the launch.
Employees and road rangers of the Penang branch of Allianz General Insurance giving the thumbs-up during the launch.

The seven touch points introduced by the Allianz Road Rangers starts with a call to their 24-hour call centre, where a bike brigade will first be despatched.

The bike ranger will then accompany the customer untilthe tow truck arrives where the car will be handled by the road rangers and the customer brought to lodge a report at the policestation.

Then, the customer will be ferried back home and given a repair cost after an Eligible Own Damage (OD) claim is assessed and finally the repaired vehicle will bedelivered back to the customer.

Allianz Penang branch manager Collin Peter Pereira said this service was unique as it offered customers a comfortable service when in an accident.

“As of now, we have 205 tow trucks and 40 motorcycles nationwide since our launch in Klang Valley back in January 2017.

“We also cover most areas in Malaysia up to even Labuan in Sabah,” said Pereira.

The Allianz Road Rangers started its service in Penang in January this year.

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