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Need to improve airport services


Yeoh says the state will emphasise the enhancement of the service industry starting with the airport.

Yeoh says the state will emphasise the enhancement of the service industry starting with the airport.

THE Penang Tourism Development, Heritage, Culture and Arts Com-mittee chairman Yeoh Soon Hin has expressed his regret over the poor handling of an incident involving a passenger who was hurt at the Penang International Airport.

The Star business news editor (north) David Tan, who was travelling from Singapore to Penang, slipped and fell on a wet spot at the airport on Sept 26, fracturing his left ankle.

Tan expressed his disappointment in the safety at the airport in his Pinang Points commentary published in The Star on Oct 2.

In the article titled ‘An urgent need for caring personnel at airport’, Tan stated that the situation was exacerbated when he was met with poor service and assistance by airport personnel who were supposed to display the high standards of an international airport.

Yeoh said he viewed the incident seriously as it reflected poorly on Penang’s tourism industry, especially since the airport is at the forefront of the service sector.

“There is room for further improvement.

“The state is willing to give its cooperation to assist in any way needed to take our services to the next level.

“I have also written to the Transport Minister to highlight the matter and seek further improvement to the system,” Yeoh said in a press statement.

He added that with Penang’s service sector overtaking manu- facturing as the top economic contributor, the state would emphasise the enhancement of the service industry starting with the Penang International Airport.

The airport manager later visited Tan at the hospital.

   

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