HICCUPS experienced by users are only teething issues, says Digital Tempo (DT) with regards to complaints regarding payment for on-street parking in Putrajaya, which can only be made via the Parkbyphone mobile app.
DT is the parking solutions provider for Pengangkutan Awam Putrajaya Travel & Tours (PAPTT), the public transport service provider in Putrajaya. Putrajaya Corporation (PPj) owns 20.01% of PAPTT’s shares.
Since the on-street cashless payment system was launched in February 2017, users have questioned if PPj has thoroughly researched the community’s ability to embrace an e-wallet system.
They also criticised the local authority for not providing ample back up services for on ground support for non-smartphone users and subscribers without data plans.
DT technology solutions and services executive director Ringo Low said the system was put in place by PPj for its cost-saving advantages. The absence of on-street equipment to facilitate payment either via cash or card meant exemption from installation and maintenance costs.
“One example was when new coins were issued in the past and all our machines had to be recalibrated. For 1,400 machines to accept the new denominations, the exercise cost RM1.9mil,” said Low.
He added that in the past, operators also found steel washers and foreign coins in machines inserted by people who tried to cheat the system.
“If you are able to log on to social media, you should have no trouble using the parking app,” said Low.
Low said the Kuala Langat district in Selangor was a comparable case in point as it had embraced the Parkbyphone app a year earlier than Putrajaya. To date, the rural district has some 3,000 Parkbyphone subscribers utilising its 2,500 on-street parking bays.
What won users over in Kuala Langat was the convenience of not having to worry about not having enough coins to pay for parking.
As the transactions were digital
and could be accessed and monitored in real time by local councils,
users were saved the trouble of walking back to their vehicles to display tickets.
It has been argued that Kuala Langat was successful in implementing the system because users enjoyed a weaning period which allowed for cash payments as well as visible on-street machines to facilitate cashless payments.
Low said Putrajaya made the bold move of doing away with park-and-display machines for on-street parking because it had confidence that the community would be able to cope with this change.
On complaints from the public on the efficiency of on-ground support, DT business parking and communications executive director Md Jaki Omar said roads gazetted for paid parking had signboards with instructions on how to download the app.
It was the local authority’s responsibility to instal these signboards.
Agents have also been put in place to help visitors and non-smartphone users. The list and location of all agents can be found at www.parkbyphone.my
The app also allows payment to be made via SMS.
On concerns regarding Internet coverage in Putrajaya, Md Zaki said studies done by PPj showed that mobile coverage inefficiency was close to 0% in the administrative capital.