PERSATUAN Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA) have launched a “Play Your Role” National Consumer Education Campaign focused on creating public awareness on the benefits of the motor tariff liberalisation.
Its objective is to empower consumers to make the right choice for their insurance cover.
The industry has appointed renowned actress, comedian and singer Adibah Noor as the ambassador for this campaign, which was officially launched in June.
Note that insurers and takaful operators are providing new protection for motor vehicles, in addition to the conventional cover and as of July 16, 55 new motor insurance/takaful products have been launched.
These include cover for sports rims, child car seats, remote keys for keyless car ignition systems, flood cover damage and more.
Motor insurance/takaful products can now be purchased comfortably online on the Motor Product Selector, available on both PIAM and MTA websites at www.piam.org and www.malaysiantakaful.com.my, respectively.
Consumers can request for quotations from insurance companies/takaful operators of their choice. This will guide consumers to be aware of the products offered in the market.
Consumers should decide based on what the coverage provides. Customer service standards, claims handling and the track record of insurers are key factors to be considered.
PIAM chairman Antony Lee said: “Motor insurance is basically a coverage that Malaysians have been buying without much thought.
“With liberalisation, we are empowering consumers to get the right coverage from a wider range of products available.
“We have designed the Motor Product Selector to facilitate online purchase of motor insurance/takaful policies.
“If consumers wish to be guided during their purchase, they should consult their insurance agents for advice,” he added.
When risk profiling a motor vehicle to be insured, insurers/takaful operators will evaluate the probability of a claim arising and the possible amount of claim that needs to be paid out.
Various parameters are used for the assessment of a risk such as vehicle and driver age, gender and driver’s claims record as well as other considerations such as vehicle make, engine capacity, safety and anti-theft features installed in the vehicle.
PIAM and MTA are also working with key stakeholders to ensure Malaysian motorists are provided with the best in service quality, professionalism, product options and distribution channels.
MTA chairman Muhammad Fikri Mohamad Rawi added, “To further assist motorists in times of an accident or other breakdowns on the road, PIAM and MTA have set up the Accident Assist Call Centre (AACC) Helpline at 15-500, operating 24/7.
“In addition to arranging for roadside assistance, AACC also responds to basic or common enquiries on claims procedures or identifying the caller’s insurer/takaful provider as a free add-on service.
“AACC also seeks to provide consumers with peace of mind if they face any problem on the road,” he concluded.
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