GOVERNMENT servants must embrace the age of social media, be proactive with a change of mindset to adapt to new approaches in communications to deliver better service to the public, said Chief Secretary to the Government Tan Sri Dr Ali Hamsa.
He added that all government servants must seize opportunities to leverage on social media in dealing with the people.
“Smartphones are in the palms of almost all Malaysians. Government agencies must embrace technology and devices to increase efficiency, reduce costs and better serve the people with speed,” he said in his keynote address on disruptive technology at the Asean Disruptive Leadership Summit 2018.
He added that government agencies must push new engagement boundaries and embrace an entrepreneurial spirit instead of waiting for the people to come to them.
“Government servants need to be disruptive in nature, by changing their mindset, be competitive and proactive in order to serve the public better. They need to break the norm and show that the new government is progressive, committed and above all, innovative,” he said.
“The summit was brought by Country Heights Holdings Bhd and co-organised by Shapers Malaysia Sdn Bhd that covered disruption topics including business, technology and personal.
Speakers at the summit were Netflix co-founder and Silicon Valley entrepreneur Marc Randolph, Flywheel Sports chief executive officer Sarah Robb O’Hagan, author and Fortune magazine consultant Ram Charan, Cheddar Inc founder Jon Steinberg and the author of The Brand Who Cried Wolf, Scott Deming.
Country Heights Holdings Bhd founder and chairman Tan Sri Lee Kim Yew said it is an era of disruptive innovation for a better world.
“Everyone will be disrupted in one way or another. Disruption is everywhere.
“We should embrace it to persevere in business, one’s career or even in one’s life.
“Eventually, disruption is the means to greater heights and successes,” he said.