Repair services for old SmartTAG devices stopped from July 1

BEGINNING this Sunday July 1, after sales service will be halted for the 14-year-old SmartTAG OBU 330 device, says Touch 'n Go Sdn Bhd in a statement on its Facebook page.

However, the device can still be used at the toll booths as long as it's still functional.

When StarMetro contacted Touch ‘n Go Sdn Bhd, a spokesman confirmed the matter.

“The device was first introduced in 2004, and it can still be used. But we will not provide repair services for that model anymore,” said the spokesman.

In the Facebook notice, the company said some of the spare parts for SmartTAG OBU 330 was no longer available.

One SmartTAG user G.Rajan said the SmartTAG OBU 330 was a more durable product compared to the newer model.

“I don’t fancy the new one because, in my case, the screen became faulty within a month of purchase.

“Half the screen became blank, and I couldn’t see my credit balance. However, my friends who have the older ones are happy with their older devices,” said Rajan, who bought his new device for RM120. 

Rajan, who is an IT expert, said there were many YouTube tutorials on how to repair the newer SmartTAG at home.

Another use Albert Koh, said the OBU 330 was easier for sensors to detect at toll booths compared to the newer version.

“My old SmartTAG lasted over five years compared  to the new ones which I changed within a year,” said Koh.

Meanwhile, over at the Touch ‘n Go Facebook page, SmartTAG OBU 330 users are asking if they would be given a new device if their old ones became faulty and could no longer be repaired.