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Premium care centre opens doors


The interior of the premium lounge with customer service counters.

The interior of the premium lounge with customer service counters.

SAMSUNG Malaysia Electronics has popened the doors to its new concept Premium Care Centre in Kuala Lumpur’s Plaza Low Yat.

With a total built-up of 2,200 sq feet, an additional 600 sq feet from its previous built-up, Samsung’s new concept care centre on the fourth floor is intended to be a one-stop servicing solution where consumers can head to for fast and convenient after-sales services.

The centre has been optimised to eliminate long queues, along with a premium setting to include soft, plush sofas, air purifiers and complimentary beverages so visitors can enjoy total comfort while waiting for their devices to be fixed.

“We are thrilled to finally open our new and improved concept Premium Care Centrein the heart of Kuala Lumpur,” said Samsung Malaysia Electronics president Yoonsoo Kim.

“Plaza Low Yat is widely known as the tech central hub for consumers to head to, and we believe that this location will be an advantage positioning for after-sales services by Samsung.

“We are thoroughly committed to providing all Samsung mobile users the finest experiences in all facets of their mobile journey, and the re-opening of this centre is a testament to that.”

The centre also offers reading materials, charging ports, wireless Internet access, and massage chairs combined with multipurpose discussion spaces.

A key highlight of the centre is its one-hour mobile device repair service.

As a company that is committed to providing exceptional after-sales services, Samsung aims to get repairs done within the hour through first-rate facilities and personalised attention by product specialists and technicians.

Other services provided include free device check-up, cleaning services and a Smart Learning station that provides tutorials on the benefits of Samsung apps and services.

In celebrating the opening, Samsung is offering several promotions that can be redeemed exclusively at Low Yat.

Visitors to the centre will get 30% off on any Samsung Smart Care service pack via the Sam-sung Members app until May 31.

They will also be eligible for a 30% discount on all Out-of-Warranty device repairs at the centre.

For details, visit http://www.samsung.com/my/offer/mobile-cs-lowyat/.

   

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