Special unit to handle 999 calls

  • Metro News
  • Wednesday, 13 Sep 2017

Miri Hospital now has a special unit to man 999 emergency calls. Seen here are Dr Wong standing (centre) and unit personnel. — STEPHEN THEN/The Star

MIRI: Dial 999 and have your call answered within three rings.

That is the goal of the Miri Hospital that has set up a dedicated unit to specifically handle 999 emergency calls.

Hospital director Dr Jack Wong said Miri Hospital had trained 14 staff members to man the 999 emergency calls round-the-clock.

Speaking to reporters when conducting a briefing at the hospital yesterday, he said callers to the 999 line could expect swift response.

“The hospital management urges the public in Miri who require emergency services to dial 999 instead of the hospital general line 085-420 033.

“By dialing 999, they will bypass the telephone operator and reach the special 999 unit that is operating inside a centre located within the hospital.

“The hospital’s 999 Centre is linked to the ambulance and medical dispatcher.

“Any call to the 999 line will be answered within three rings, that is our target, so callers can expect quick response to any distress situations like serious accidents and medical emergencies,” said Dr Wong.

Answering a question, he said if the Miri Hospital 999 line was congested by too many calls at the same time, automatic diversion of calls to Kuching or Kota Kinabalu would be activated, and the 999 calls would be swiftly answered too.

Miri Hospital is the second in Sarawak to have a specific 999 centre.

The other is the Sarawak General Hospital in Kuching.

The Queen Elizabeth Hospital in Kota Kinabalu, Sabah also has such a centre.

Dr Wong said the Miri Hospital received about 250 emergency calls every month.

They were mostly related to traffic accidents and medical emergencies at home.

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