NOW that the waiting time for converting MyRapid concession cards to MyRapid Touch ‘n Go (TnG) cards has been narrowed down to 15 minutes, Prasarana Malaysia Bhd is encouraging concession cardholders not to wait until the last minute to make the switch.
“The time taken for the disabled and senior citizens to make the switch is usually no more than 15 minutes, but for students, it may take up to an hour due to the high number,” Prasarana group communications and strategic marketing executive vice-president Lim Jin Aun said.
He assured commuters that there was enough manpower and machinery to meet the July 15 deadline.
This follows complaints that cardholders had to wait for hours at the concession counter in the Pasar Seni Bus Hub to exchange their cards.
However, since June 21, additional concession counters were opened at the Subang Jaya, Awan Besar and, most recently, Sri Rampai LRT stations.
“We have 10 staff at each station to expedite the migration process.
“Switching over to the TnG card will ensure seamless transitions between all modes of travel,” Lim said during a media walkabout at the Pasar Seni Bus Hub and Subang Jaya LRT station.
Commuter Kristy Ong, 62, said changing her concession card at the Subang Jaya LRT station was a breeze.
“It did not take long at all. It was a non-stop process and I got my new card right away,” she said.
Concession cardholder Abu Hassan Rahmat, 72, said he had made two failed trips to the Pasar Seni Bus Hub to get his new card.
“I had to wait for hours as there were so many people. When I heard Prasarana had opened a counter at the Subang Jaya station, I went there and it took me less than 10 minutes to do so,” the Taman Medan resident said.
Currently, MyRapid cards that are not TnG-compliant cannot be used on the MRT as they are not compatible with the latest ticketing system procured for the MRT project.
The migration exercise covers the normal MyRapid cards and MyRapid concession cards, including those for senior citizens, students and the disabled.
The concession counters are open from 7am to 7pm daily.
Card migration for non-concessionary fare users can be done at all LRT and Monorail stations, except at Abdullah Hukum, Subang Alam, Taipan, Taman Perindustrian Puchong, Cahaya, SS18, USJ21, Miharja, Jelatek and Damai.
So far, out of 68,344 concession cardholders, only about 20,000 (25%) of them have exchanged their cards, while about 85,000 (40%) of the 226,907 non-concessionary fare users have undergone migration to the new cards.