COMMUTERS applying for MyRapid Touch ‘n Go concession cards that allow students, senior citizens and the disabled to travel at a discounted rate of 50% are unhappy at the way Prasarana is handling the process.
Long queues and hours of waiting over the last few days have left commuters fuming at the public transport company for having only two counters to handle the conversion process at the Pasar Seni LRT station.
Lur Yan, 19, a student, arrived as early as 5.40am to beat the queue as her friend informed her that applicants will need to wait for as long as five hours.
“It is 7.45am but the queue numbers have not been issued and I have a class at noon,” she said.
MyRapid bus driver Nurul Hairi Mohd Hasni, 40, (in uniform) assisting commuters with enquiries at the Pasar Seni LRT station. — Photos: GRACE CHEN/The Star
Another student Loh Mun Teng, 23, said she arrived at 7.15am and was surprised to see a long queue and was not sure if she would be able to get her card done today.
“I called in to the customer service department on June 20 and was told concession cards would only be issued to 100 students and 200 senior citizens and disabled individuals per day,” she said.
Loh and Lur said they did not understand the reasoning behind the quota as the company should have foreseen the number of commuters applying for the cards would be more than the given quota. Many of the applicants interviewed said they had yet to receive their cards despite having come to the station several times because the queue numbers ran out.
Similarly, retiree Abdul Hamid, 67, said there were only three counters set up at the Pasar Seni LRT station to cater to an estimated 1,000-strong crowd. It was his third attempt to apply for a concession card.
“This is inconvenient, utterly user unfriendly and a pain in the neck,” he said.
Christine Wong, 60, said failure to set up a proper queue system had added to the confusion with newcomers not knowing where to wait. She was angry and disappointed at the treatment meted out by the company.
When contacted, Prasarana said due to the overwhelming response, those looking to do migration for concession cards could proceed to Subang Jaya and Awan Besar LRT stations.
The main centre, which is located in the Pasar Seni LRT station, has extended its operating hours from 7am to 7pm and commuters can make new applications, renewals, and concession card migration.
The Subang Jaya and Awan Besar LRT stations will only handle card migrations.
According to the Prasarana Malaysia Bhd group communications and strategic marketing executive vice-president Lim Jin Aun, there are about 68,000 commuters that have the concession cards.
With regards to the number of queue numbers issued daily, Lim said they will be issued all the way to 7pm.
The Pasar Seni LRT station counter to process concession card migration will be open throughout the Hari Raya holidays.
Prasarana also apologised to commuters for the difficulties endured.