AMPANG Jaya residents can expect quicker response to their complaints on uncollected rubbish with the launch of I-Clean App.
The app was first introduced to Klang residents in July, last year, and had expanded to Ampang Jaya municipality.
“The application is one of the initiatives under the Smart Selangor programme using the latest technology to make it easier for residents to lodge their complaints on rubbish collection,” said Ampang Jaya Municipal Council (MPAJ) president Abdul Hamid Hussain in during the agreement signing between MPAJ and KDEB Waste Management Sdn Bhd at Menara MPAJ yesterday. With the agreement, KDEB Waste is appointed to manage domestic solid waste collection in Ampang Jaya.
Abdul Hamid said the application was available to users on Google Playstore and Apple Store.
“Users need to take a photo of the uncollected rubbish and click ‘send’.
“The location of the complaint can be tracked automatically. All complaints will be processed by KDEB Waste Centralised Command Centre and will be channelled to the relevant site supervisors,” he said.
He added that users could check the status of their complaint within 24 hours via the app to see if it had been resolved.
On the appointment of KDEB Waste, Abdul Hamid said there were some “hiccups” at the collection zones initially when the company first took over on March 1.
“It is normal for new contractors to need some time to get used to an area following their appointment.
“We gave them a ‘cooling off period’ of three months to resolve issues that might crop up,” he explained.
He said KDEB Waste did not take long to stabilise its rubbish collection operations there.
“In the first month of KDEB Waste taking over domestic solid waste collection from MPAJ in March, we received 225 complaints.
“The number decreased drastically in April to 17 and down to 10 complaints last month,” he said.
He disclosed that the agreement was for seven years from March 1, 2017 to Feb 29, 2024, at the cost of RM20mil per year.
With the appointment, Ampang Jaya will be served by new compactor lorries from Japan that are fitted with advanced technology.
“The new compactors will be monitored at the KDEB Waste Centralised Command Centre in Shah Alam through the Automatic Vehicle Locating System and closed-circuit television cameras.
“I understand that five new lorries have been handed to selected sub-contractors and three more will be handed over today,” he said.
KDEB Waste Management Sdn Bhd general manager Ramli Mohd Tahir said there were another 38 compactor lorries to be distributed to their sub-contractors.
“We have them in hand but we are still waiting for the approved permit from Public Land Transport Commission,” he said, adding that the total of 46 lorries were meant to serve only Ampang Jaya.
Present to witness the signing ceremony was Selangor Local Government, New Village Development and Legalising of Factories Committee chairman Ean Yong Hian Wah.
During a press conference after the full board meeting, Abdul Hamid said the National Zoo’s night market was expected to commence in August.
“It will be from 5pm to midnight at the carpark area.
“There will be about 100 stalls including foodtrucks,” said the council president.
StarMetro Online reported in May that a drop in ticket sales at the zoo had prompted MPAJ to step in and fill the gap in revenue with the idea of a night market.
Abdul Hamid said the zoo suggested renting out the parking lot after hours from 6pm to midnight as a potential night bazaar for easy-to-maintain businesses like food trucks and dry goods such as clothes.