Faulty machines make parking a pain in KL


Residents complain they have to walk from one machine to another until they find one that works.

Residents complain they have to walk from one machine to another until they find one that works.

CITY motorists who are lucky enough to find a public parking bay have to count their lucky stars if the parking machine closest to them is in perfect order.

This is because 7% of the parking machines in Kuala Lumpur are faulty.

From motorists’ experience and a check by StarMetro, many of the parking machines’ buttons do not work properly in Bangsar and Sri Petaling. Users have to press the buttons multiple times before their vehicle numbers can register.

Community manager Joy Chong, 29, said the parking machines in Bangsar, where she works, were always out of order.

“One day, I called the customer service number on the machine to complain and the person on the line was helpful and advised me to download the JomParking application, where I can buy prepaid token and use them via the mobile application.

“I go to Bangsar every day and this prepaid service saves us the hassle of paying for parking.

“I hope more people will use this application and say no to coins,” she said.

Housewife K.Eswari, 55, said it was very frustrating when the parking machines did not work.

“Often times the ‘Enter’ button does not work at machines in Sri Petaling commercial centre.

“I walk from one machine to another until I find one that works.

“It is a waste of time especially after circling multiple times to find a public parking bay, which is the cheapest option here,” she said.

Last year, Kuala Lumpur City Hall (DBKL) appointed Yayasan Wilayah Persekutuan (YWP), the welfare arm of Federal Territories Ministry, to manage the city carpark system.

YWP consultant Datuk Nik Haidi Nik Mohamad said about 121 parking machines had problems with the buttons.

“The number keeps changing as the technical team is doing their best to change the parts.

“They repaired the machines in Taman Tun Dr Ismail (TTDI) not too long ago.

“The sensors are very sensitive and it has been coated with high-intensity coating or layer that is used worldwide, similar to the system used on automated teller machines and petrol pumps.

“But there are people who continue to vandalise these machines and it is a challenge for us to maintain them well.

“All the machines are insured and we are not affected in terms of cost. These unscrupulous people’s actions only cause inconvenience to the public,” he said.

Nik Haidi said frequent users were encouraged to buy the monthly pass, which does not require any dealing at the machines.

“JomParking is popular in areas like Bangsar, Hartamas and TTDI. About 8% of total gross income per month comes through JomParking.

“On any one street, parking machines are not far from one another, as each machine caters for an average of about 20 bays only,” he said.

He said there were 1,741 machines to serve about 35,000 parking bays and another 250 machines were due to arrive this month for 5,000 new bays.