DUE to the dwindling number of complainants at the Kuala Lumpur City Hall (DBKL) meet-the-client sessions every month, DBKL and the Public Services Department (JPA) have launched an online system for Kuala Lumpur residents to present their complaints and suggestions.
The interactive system, called Meet-the-Client Online or e-HBP, will replace the conventional Meet-the-Client Day where City Hall officers meet Kuala Lumpur residents to address their complaints and suggestions.
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