CUSTOMERS are frustrated by the long queues at the Kota Kemuning post office along Jalan Anggerik Aranda D 31/ D.
The post office is usually packed and with only 12 chairs inside, some have to stand in line while others wait outside.
Kota Kemuning Residents’ Association secretary Vivian Khoo, 60, said the post office catered not only to Kota Kemuning residents but also those from Kemuning Utama, Bukit Rimau, Kemuning Green Villa, Kemuning Green Hills, Berjaya Park, Jalan Kebun, Amverton Park and Rimbayu.
At the post office, StarMetro spoke to Saiful Bernard, a 42-year-old manager, who had been queueing up for more than an hour to pay his bills.
“There are three counters but one is closed and of the remaining two, only one seems to be working.
“It is a great inconvenience to customers, especially those who have to take leave from work just to pay their bills,” he said.
Tan Siong, 71, who was waiting behind Bernard, said he took a number, went off to run some errands, came back and saw that his number had yet to be called.
It took Barry Cousins, 74, one hour and 20 minutes just to pay three utility bills.
“I once waited two hours just to get four parcels posted,” he said.
Cousins also cautioned customers to be careful when leaving the premises as the post office door handle was damaged and the jagged shards could cause injury.
Mohamad Nor Zan, who has been living in Kota Kemuning for 11 years, said the minimum waiting time was about 45 minutes.
Another customer Tan Wee Khong had been waiting for 30 minutes to renew his road tax and during that time, only 10 customers had been called. At the time of the interview, there were 36 people ahead of him in line.
“There are times where I gave up waiting and went to the Sri Muda post office, which is a 15 to 20-minute drive away,” the 56-year-old civil engineer said.
Kota Raja Wanita MCA chief Chew Soo Mee said she would write to the Pos Malaysia headquarters requesting for another post office to cater to the increasing population.
“I urge them to look into the problem of long queues and poor service.
“This would help the senior folks and those who are not IT savvy, as they prefer paying their bills at the post office instead of doing it online,” she said.
Also present were other members of the Kota Kemuning Residents’ Association, including Pauline Koo and Pancha Varnam.