Motorists fume over poor service in rush to buy e-cards


1 Customers waiting under a canopy for their turn to buy the cards at the Penang Bridge toll plaza sales office in Prai.2 Shanmugam showing his PLUSMiles card and SmartTag after waiting for five hours to buy them at the office.

SECURITY officer S. Shanmugam had to wait five hours before he got his PLUSMiles card and SmartTag as hundreds of people waited in line at the Penang Bridge toll plaza sales office in Prai.

The 69-year-old said he came at 8am to get his number before filling up the purchase form.

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