Welfare Dept opens drive-through service counter for public convenience


Penang Welfare Department director Dr Zaitol Salleh handing over the OKU card to recipient Soo Chee Keong, 38, at the drive-through counter at the Caring Society Complex in Jalan Utama yesterday. march 12 2015.

THE northeast district Welfare Office has launched a drive-through service counter for public convenience.

Stationed at the Penang Caring Society Complex in Jalan Utama, George Town, the counter is open every Wednesday and Thursday from 9am to noon.

Services provided by the drive-through counter are registration of disabled person’s (OKU) card, collection of the card, reviewing of the card as well as other services related to the needs of disabled and senior folk.

State Welfare Department director Dr Zaitol Salleh said the office was the second in the state to provide the service following the south Seberang Prai district Welfare Office.

“We received good feedback from the public on the drive-through counter in south Seberang Prai.

“We hope to extend this service to the district Welfare Office in north Seberang Prai too,” she said after the recent launch.

Northeast district Health Officer Rossaffie Ismail said there were 6,000 new registrations for the OKU card in the district last year.

“We have 1,600 allowance recipients,” he said.

He added that the opening days and hours of the drive-through counter would be extended if there is high demand.

Clerk Shahul Hameed Mohamed Ishack, 55, who collected his son’s OKU card at the counter said it was convenient for the people.

“It saves time as I don’t have to park my motorcycle to go into the office to collect the card,” he said.

Retiree Chong Liam Lium, 61, who accompanied his wife Chan Ah Mooi, 52, to renew her OKU card, said the service would help those with walking difficulties.

“My wife who has difficulties moving about need not leave the car to get her card now. And the officers are also very helpful and considerate.

“We are very thankful,” he said.

Chan also received a free wheelchair from the department.

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