SHE had looked foward to some rest during her three-hour bus journey from the KLIA2 to Ipoh last Friday.
It was 8.30pm when she boarded the bus but she could hardly close her eyes throughout the journey.
The reason was the bus driver was talking loudly on his mobile phone for more than two hours before she finally asked him to stop talking.
“The driver should have been focused on driving the bus,” said my friend when relating her experience to me recently.
I respect her for reprimanding the errant driver.
However, many Malaysians are hesitant to tick off a reckless driver.
For instance, my cousin from Ipoh told me she had stopped taking the express bus after seeing the driver talking and checking his SMS on his mobile phone.
She is now a loyal electric train service user when she visits her children in Kuala Lumpur.
The authorities should also look at the issue of errant bus drivers in the context of tourism.
What sort of image are reckless bus drivers portraying to the passengers, especially those from abroad?
The authorities should find ways to make sure companies monitor their drivers behaviour on the roads closely.
Action is needed to prevent a recurrence of fatal road accidents that without fail, hog the headlines after a tragedy.
But how many of those preventive measures have actually been implemented?
What are the steps taken to prevent buses from speeding on the highway?
If the Road Transport Department can send their officers disguised as passengers more frequently, I believe this will result in the bus companies making sure their drivers behave.
The department should also let the companies know of the impact of dangerous driving on their business.
In fact, I feel that a bus company which has made a certain number of violations within a stipulated period, should have its services suspended.
It will be too late if a driver or company only gets suspended after a tragic accident?
Apparently the bus crash near the Tapah exit, along the North South Highway last Thursday, which killed seven passengers and the driver was because of a tyre rim (from a trailer) on the road.
The highway authorities, it was said, were just minutes away from retrieving the tyre rim, after being alerted.
Perhaps it is time for the highway authorities to conduct more frequent patrols along the highway and ensure they clear such dangerous objects immediately, before any more mishaps occur.