PBAPP queried over 90 sen agency charge passed on to consumers

Not pleased: Chen (left) and Soon voicing out against the agency fee during the press conference at the Penang Gerakan headquarters in Macalister Road, Penang. (Below) Chen pointing out the fine print on the 90 sen agency fee being charged.

CONSUMERS can save 90 sen of agency fee when they pay their water bills directly to the Penang Water Supply Corporation (PBAPP).

PBAPP general manager Jaseni Maidinsa said previously the corporation had to bear the charges imposed by Pos Malaysia but now (since Jan 1) the public have to pay the 90sen.

“To avoid the charges, we encourage our customers to pay their water bills directly to our nine customer centres located throughout the state,” he said when contacted by The Star.

He was responding to a query by Bandar Sri Pinang and Taman Hijau Residents Representative Committee (JPP) chairmen Soon Kok Wah and Chen Min Chieh on the need for the public to pay the extra 90 sen agency fee.

Soon asked if the Chief Minister, who is the PBAPP board chairman, was aware of the fee.

“What kind of agreement did PBAPP sign with Pos Malaysia before Jan 1?

“How did they agree to the fee?” he said at the Penang Gerakan headquarters in Macalister Road on Thursday.

He added that the rate was unfair to Penangites.

“For example, if our water bill is RM5, we will have to pay RM5.90 or 18% more. But another family with a RM100 water bill is only paying 0.9%.

“The difference in the percentage rate is unfair to both families,” he said, adding that the 90 sen would be charged to the bill the following month.

Consumers can pay their water bills directly at PBAPP customer service centres at Komtar (Level four, Phase 1B), Bayan Baru (i-Avenue, No 1-1-16, Medan Kampung Relau 1), Rifle Range (No. 36, Jalan Padang Tembak) and Balik Pulau (1346, Jalan Sungai Pinang).

Over on the mainland, payment can be made at the Prai Complex at 111, Tingkat Perusahaan 6-D, Kawasan Perusahaan Prai IV and at No. 77, Taman Selat, Jalan Bagan Luar.

Payment can also be made in Kepala Batas (2160, Kompleks Pentadbiran Bertam, Jalan Bertam 1) and in Bukit Mertajam (Wisma Hock Teik, 1778, Jalan Ciku) as well as in Jawi (Kompleks PBAPP Jawi, 1830, Jalan Changkat).

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