TELEKOM Malaysia Berhad (TM) continues to show its caring side by easing the burden of over 38,000 of its customers who were impacted by the recent flood, particularly in the east coast.
In view of the disaster which led to service unavailability, TM is providing affected customers with half-month rebate of the December 2014 monthly rental/subscription and holding off their January 2015 bill as it works to restore its telecommunication infrastructure and services in flood-hit areas.
The billing for customers will also resume in stages as and when their services are restored.
The company will also replace all its customer premise equipment (CPE) sets.
TM group chief executive officer Tan Sri Zamzamzairani Mohd Isa said: “We completely empathise and sympathise with our customers on the hardship they are facing.
“While we are also trying our very best to restore and provide service continuity for our customers, we fully recognise that at this juncture, our customers have more pressing matters to deal with.
“We would thus like to assure our customers that they are not to be further burdened with worries about bill payments, service disconnection or suspension during this trying time.
“TM will also put all its credit management and collection activities on hold towards these affected customers as we understand that they need to look into more essential matters to get back on their feet after the devastating floods.”
With some of its TMpoint outlets being badly hit, TM is staying true to its promise of “Life Made Easier” by dispatching several of its TMpoint On Wheels (TMOW) to support the affected outlets in Kota Bharu, Tanah Merah, Pasir Mas and Kuala Krai in Kelantan and provide much needed free relief services for the victims to make telephone calls and access to TM WiFi service.
TM customer service representatives will be on duty to attend to customer enquiries and complaints as well as service applications daily from 10am until 5pm.