New car literally falling apart after leaving sales centre

Orthopaedic surgeon Dr Kumar bought a new car for RM400,000 in April 2011. Within half an hour of driving it out of the sales centre, he heard a scrapping sound as the car approached a road hump.

On checking, he found the left side of the bumper had sagged.

The alignment on the left side of the passenger door was lower than the hinge and a strong push was needed to shut the door. On making a complaint, both the issues were resolved to Dr Kumar’s satisfaction.

But other problems began to occur – the brake light casings started to crumble from the inside, suggesting material fatigue but the service centre denied there was a fault. However, months later, it replaced both light casings.

After six months, the engine oil started to leak causing a burning smell and smoke to come out from the engine. It took four times to get the problem rectified.

On two occasions, the new car could not start. Worse, the car’s steering wheel locked while it was being driven up a ramp from a basement-level car park, causing the vehicle to almost hit a wall.

On taking it to the service centre, it was found that the power steering oil pump had a defect and it was changed. Usually, such a problem would only occur in a 10-year-old car.

Each time a problem occurred, Dr Kumar was deprived of using the car for two to three months.

Because of all the problems, he lost confidence in taking the car outstation and the mileage on the car after three years was only 28,849km.

Dr Kumar had written to the dealer asking for a new car but his request was rejected.

He is contemplating legal action.

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