KLIA's mishandled baggage team handles 17,000 bags a day

At AeroDarat Services, Hamid, formerly an air traffic control and communication officer with the RMAF, was tasked with reducing the average number of mishandled luggage. Photo: MAS

When S. Hamid Mohd Yusof, 57, joined AeroDarat Services in 2017, he was asked to transform the mishandled baggage team at Malaysia Airlines (MAS). AeroDarat is the ground handling arm of MAS.

Staff members in the mishandled baggage team are in charge of assisting airport ground services with passengers’ luggage by preventing loss or delayed arrival of bags. They are also tasked to locate and deliver missing luggage to passengers. There are 30 staff members in the mishandled baggage team.