Getting hotels to cater to healthcare travellers in Malaysia

Healthcare travellers often require more attention, and hotel staff need to be mindful of their needs. Photo: Sheraton Imperial KL

A woman in dark sunglasses steps out of the car in front of a swanky hotel in the city, and the concierge rushes to her aid – wheelchair in tow. She’s a foreigner, and had undergone an hours-long medical procedure at a nearby hospital. Not cleared by doctors to fly back to her country yet, she requires a few days of proper rest and relaxation at a hotel here.

As the number of medical tourists to Malaysia continues to grow, there’s a need for more hotels to provide quality care to complement the treatment.