When you fly, you have rights

With the introduction of the MACPC, consumers are eligible to receive compensation for mishandled baggage.

Ben and his family travelled by air from Malaysia to India for a holiday. On their arrival, Ben found that his family’s luggage did not arrive.

Previously, he might have struggled to figure out how to deal with this issue. But since the establishment of the Malaysian Aviation Commission (Mavcom), this might be a thing of the past.