Malaysians travelling by air need to know their consumer rights

With the MACPC in place, airlines and airports are now fully responsible and accountable for quality of service and responsiveness to consumer protection standards. Photos: Mavcom

Previously, Malaysian passengers who travelled by air had no specific protection. Complaints or disputes were channelled to the Consumer Tribunal and various consumer associations.

That changed when the Malaysian Aviation Commission (Mavcom) was established last March. Finally, there is a mechanism in place to protect aviation consumers – in Malaysia, 89 million passengers flew in and out of airports last year.