Expectation vs experience: The B&B story


Illustrations of local lifestyles adorn the walls of Sarang Vacation Homes. Photo: Sarang Vacation Homes

Some time ago, a Star2 reader wrote in to complain that a B&B that she had stayed at overseas fell below her expectations.

The story went viral and the operator responded, saying that the guest’s expectations were unrealistic, and the complaints unfounded.

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