Here's a look at how flight attendants are trained


By AGENCY
  • People
  • Friday, 24 Feb 2017

Cabin crew trainees observe a fellow trainee learning to use the fire extinguisher under the guidance of an instructor.

This year, Singapore Airlines (SIA) turns 70 but the Singapore Girl is ever ageless, her smiling face inseparable from the national carrier, which is now an acclaimed airline with 109 aircraft.

Having made impeccable service one of its selling points, SIA scours Singapore and overseas for talent for its crew. The search includes countries such as Malaysia, India, Thailand, Japan, South Korea and China.

Importance is placed on recruiting men and women who are customer-oriented, resourceful and team players.

In Singapore, interviews are held every month and each recruitment exercise draws an average of 900 applicants.

SIA’s male to female ratio for cabin crew is 40 to 60.

Once candidates are chosen, they are put through a rigorous 15-week training programme comprising classroom and on-the-job training.

This includes foundation training for the personal and soft skills they will need as the face of the airline; fleet training for their job-specific duties; and safety training, which focuses on security, crisis response and first aid.

Before trainees attend to their first passengers, they have three observation flights in which they are assigned to a mentor whom they shadow and observe.

Here is a look behind the scenes at what it takes to become a Singapore icon. – Asia News Network/The Straits Times/Neo Xiaobin

Trainees Lim Hui Ern (left), 24, and Tan Pei Ling, 23, applying make-up during a grooming class. Two make-up palettes are chosen to complement the kebaya colour. Hairstyles for the female trainees depend on what best complements their features.
Singapore Airlines trainees Lim Hui Ern (left), 24, and Tan Pei Ling, 23, applying make-up during a grooming class. Two make-up palettes are chosen to complement the kebaya colour. Hairstyles for the female trainees depend on what best complements their features.

External trainer Shirley Han instructing trainee Ashley Kim, 26, during a deportment and etiquette class in a mock cabin. Trainees learn to balance 18 cups of water, weighing about 3kg to 5kg, with a smile and good posture.
Trainees attend a two-day course where they learn about the different foods and beverages served on Singapore Airlines and food preparation and handling.

Trainees wear smoke hoods while undergoing a smoke drill. The trainees, who are working in pairs to ensure the crew's safety, are 'rescuing' an adult-size dummy and a baby-size dummy from a mock cabin filled with synthetic smoke.
Cabin crew trainees observe a fellow trainee learning to use the fire extinguisher under the guidance of an instructor.

A trainee sliding down the evacuation slide from the cabin emergency evacuation trainer. During training, white overalls are worn for protection.
A trainee sliding down the evacuation slide from the cabin emergency evacuation trainer. During training, white overalls are worn for protection.

After jumping into the pool, trainees have to swim one length of the pool unaided.
Wearing their kebayas for a more realistic scenario, trainees undergo water survival training in a pool at the SIA Training Centre. They learn to put on life vests, and are taught to hike up their kebayas to facilitate their movement in an emergency situation. From the water evacuation trainer, they are required to jump from a height of 2m into the water. This training is part of the regulatory requirements for cabin crew.

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