Revamping Malaysian hospitality on Malaysia Airlines

  • Malaysia
  • Thursday, 19 Jul 2018

Almost all the seats in Malaysia Airline's Business Class can be fully reclined into a flat bed.

Malaysian hospitality has long been the heart of Malaysia Airlines’ operations. Constantly striving to cater to their customers’ every need, MAS has recently improved some of their services.

With the re-introduction of the Brisbane route in June, MAS now flies to five cities across Australia. For Malaysians intending to visit the Gold Coast, they can now opt for the more convenient option of stopping by Brisbane rather than Sydney as it’s much closer.

Malaysia Airlines now flies 4x weekly to Brisbane.

In June, we were invited to join the inaugural flight to Brisbane onboard Malaysia Airlines, and got a chance to visit the recently refurbished Golden Lounge (Satellite) at the Kuala Lumpur International Airport.

The lounge looks more spacious and luxurious now while paying homage to its Malaysian heritage by incorporating elements of our culture, arts, food and architecture.

The buffet offers a selection of both international and local cuisine with options like Continental breakfast and a serving of nasi lemak for morning meals.

In the dining area, there is an open kitchen where guests can watch the staff prepare their meals or drinks. Photo: Malaysia Airlines Golden Lounge

Aside from the buffet, there’s also a Laksa Bar where guests can enjoy a steaming bowl of noodles. There are four laksa varieties available which will be rotated weekly.

There’s a sports bar, too, where guests can enjoy a few drinks before their flight.

There are ample seats for guests – many of which have built-in USB points and universal power sockets. MAS has also added more showers and restroom facilities to accommodate guests’ requests.

Flying Business Class

The Brisbane route is serviced by the A330-300 aircraft by Airbus that comprises 27 Business Class seats and 263 Economy Class seats.

The Business Class seats are a great comfort, especially when you’re on a long-haul flight. There are two simple control panels that you can use to adjust the seat and lighting to your liking. Once you’ve found the perfect position, kick back and relax while using the massage function and enjoy a movie or two on the touch screen in-flight entertainment system.

Almost all the seats in Malaysia Airline's Business Class can be fully reclined into a flat bed.

For travellers who plan to get some work done during the flight, there’s an increased working space, along with extra storage space for your belongings.

If you’re feeling a bit peckish between meals, passengers can request for light refreshments like gourmet pies, fruits, or ice cream up to two hours before landing.

There’s also the Chef-on-Call service where passengers can pre-order their meals at least 24 hours before departure.


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