Giving feedback in a way that it is properly received and also brings about change is not easy. One expert recommends using a simple method to structure it.
Anyone who regularly fails with constructive feedback for colleagues could give the “Start, stop, continue” method a try next time, as recommended by entrepreneur, author and podcaster Michael Asshauer.
The expert explains how it works: The feedback session should take place in private, with each person bringing at least one topic for the aspects Start, Stop and Continue for the other person.
> “Start” topics are about the question: What should the other person start doing in the future?
> “Stop” topics, on the other hand, are about things that the other person should stop doing in the future.
> With a “continue” topic, you convey what the other person should continue to do in the future because it’s something you already appreciate.
It’s important that both sides bring at least one topic for each point (start, stop, keep), even if team members may find it difficult to tell their lead what they should stop doing in the future.
During the session, the participants should follow the rule of “not giving feedback on feedback”, says Asshauer. The points raised should not be discussed, the recipient should simply listen and thank the other person for the feedback. The most important thing is to acknowledge the other person’s point of view and how they feel, the author explains.
Asshauer recommends setting up a regular one-to-one session between the lead and the team member where the feedback method is used. Such a meeting should last a maximum of 15 minutes and could take place every two weeks, for example.
The expert advises leads to create a note for each team member in the notes app on their smartphone. Start, stop and continue points that are important for day-to-day collaboration can be collected in each note. – dpa