Setting up a virtual call centre for people with disabilities


Stevens Chan, founder and CEO of Dialogue In The Dark. Photos: The Star/Sam Tham

Disabilities such as visual impairment should no longer limit a person’s career opportunities, especially in today’s global economy that’s powered by the Internet. It is this belief that has brought two organisations together to start a virtual telemarketing and communications centre to benefit such individuals.

“Technology has actually removed many of the barriers that impeded disabled persons from having sustainable and meaningful employment. Not only that, it has opened up access to the global economy. We have disabled people working for us from rural Malaysia, serving clients in countries around the world. This is already happening today,” says Thomas Ng, founder and chief executive officer of Genashtim Innovative Learning Pte Ltd (genashtim.com).

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